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Return policy


Last updated May 16, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.


All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Tw Logistics Limited

Attn: Returns

Ferry Road West

Scunthorpe, South Humberside, England DN15 8UH

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. There is also an option for return pick-up. In this case, we will take care of the return shipping, but you will be charged according to the weight of the returned products:

£5.9 for less than 1.0 kg (2.2 lbs)
£7.5 for less than 10.0 kg (22.0 lbs)
£10.5 for less than 15.0 kg (33.1 lbs)


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.


If you have any questions concerning our return policy, please contact us at:

+44 2036036025

This return policy was created using Termly's Return and Refund Policy Generator.